Webex We Hit a Glitch in Connecting to the Webex Service. Try Again Later

Oct ix, 2019 | 125514 view(s) | 224 people idea this was helpful

Mistake: 'Your Webex Service Site Cannot be Accessed. Please Check the URL and Network Connection.'

Use this article if yous are experiencing a problem integration Outlook toolbar.

Fault: 'Your Webex service site cannot be accessed. Please check the URL and network connexion.'

Error: 'Your Webex service site cannot be accessed. Please check the URL and network connexion' when using Outlook integration.

Outlook Integration cannot access my Webex site.

Cause:
This error occurs when Outlook Integration cannot establish a connection with the Webex site (Example: SITENAME.webex.com). This can exist caused past the following:

• Network connectivity issue.
• Configuration issue in Outlook integration.
• Webex Desktop App Plug-In failure.

Solution:

To troubleshoot the event:

1. Effort to access your company's Webex site (Example: https://SITENAME.webex.com) by visiting it directly through a web browser.
   • If you lot are unable to access the site directly, but are able to access other external web sites (similar http://www.google.com) please contact Webex Technical Support for further aid.
   • If you lot are unable to access any external spider web sites, please contact your company's It department or isp.
2. Ensure your network and/or proxy server is configured to allow Webex traffic, see:
   • WBX264 - How Do I Let Webex Meetings Traffic on My Network?
3. Disable security software, so attempt to schedule a meeting. If the test is successful, add an exception for Webex to your security software.
4. If you are not able to access the site from your Outlook plugin (Productivity Tools, or the Webex Meetings Desktop App), but are able to access the Webex site via the browser delight exercise the following to check the configuration of the Webex Desktop App Outlook Integration plug-in:
   1. Open Outlook.
   2. From the Outlook Integration toolbar click the Webex or Schedule Meeting menu, then select Account Settings.
   3. Verify that the information in the Webex site accost field is right. The proper format for your Webex site is SITENAME.webex.com. Please insure at that place is no "www" at the beginning of the address and the address is prefaced with 'https://' not 'http://'.
   4. Click OK.
5. Update to the latest version of Java:
   1. Navigate to http://world wide web.java.com.
   2. Click the Complimentary Java Download push button.
   3. Click the Agree and Start Free Download button.
   4. Install the file that downloads.
   5. Leave all open up web browsers, and so launch a new browser for changes to take effect.
6. Uninstall Productivity Tools or the Cisco Webex Desktop App. For help, see:
   • Uninstall the Cisco Webex Meetings Desktop App
   • Uninstall WebEx Productivity Tools
7. Reinstall or install the Webex Desktop App. For help, see Install and Ready the Webex Desktop App for Windows

If these steps do not resolve your issue, contact technical support, meet: WBX162 - How Do I Contact Webex Customer Services or Technical Support?

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Source: https://help.webex.com/en-us/article/WBX25234/Error-Your-Webex-Service-Site-Cannot-be-Accessed-Please-Check-the-URL-and-Network-Connection

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